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 Update: Action Craft News!
Update from Paul Guard 6/21/07
According to Paul Guard of Action Craft, Action Craft has
restarted production. Although they are still looking to
move production, Mr. Guard said that now is the time to buy
an Action Craft. Too much initiative could be lost if
production stopped completely and with the idle talent,
supply chain, back orders and the time needed to find,
supply and start a new production facility it did not make
since to keep production idle.
6/14/07
Update: Action Craft News!
This is an Update from Paul Guard of Action
Craft
6/14/07
There are all kinds of rumors going around, and we need to
set the record straight. Action Craft is not out of
business, and we are not going to abandon our customers in
Florida.. We know it is important to keep a major
presence in Florida that is why Action Craft is keeping its
corporate headquarters and customer service shop in Cape
Coral, and is considering setting up a
location
for production in South Carolina. We are still looking at
our alternatives and do not have any further information at
this time. However, due to economic conditions beyond our control, and a
prolonged recession in the marine industry, we have
temporarily stopped producing boats.
Action Craft's New Hours,
Contact Information, & Customer Service
Action Craft's hours, are Monday through Thursday, from
9:00 am, until 3:30 pm. You may get through at any time,
but your best bet is to call during these hours.
Don’t leave a message in the general mailbox.
Instead, leave your voice message at the extension 211
voice mailbox,
or email us at
service@actioncraft.com.
Need Customer Service?
If you have a technical question, need parts, or have some
type of other question, email us. We may answer emails at
any time of the day or night, so you might get a faster
response, with an answer
to your inquiry. Send it to:
service@actioncraft.com.
New Email Address
Due to the enormous amounts of spam email we are getting, Do
not contact us using the email address on the website. We
are going to STOP using the sales @ actioncraft.
Action Craft will again
resume production at some point in the near future.
Want a new boat? Get on the list by simply emailing us at
service@actioncraft.com.
Please let us know which model you are most interested in
purchasing. We'll let you know when we start building Action
Crafts again and then work out any details regarding your
new boat order.
Factory Warranty
With a scheduled appointment, Action Craft is performing
warranty work on
boats that are brought to the factory for work to be done.
For a repair to
be considered for factory warranty coverage, All Warranty
Repairs Made by
Outside Vendors, Must First be Factory Pre-Approved by
Action Craft Before
Any Work is Done. (Photos may be required) Each claim is
considered on a
case by case basis.
Regarding Parts Orders
It may take up to a week before we can process your request.
Due to the
minimal staff at this time, customer part’s orders are sent
out once a week.
We thought it better to be honest, and let you know of our
situation, than
to leave you on the edge of your seat, waiting for an
immediate response.
This is not the standard of customer service we would like
to uphold, but
that's how it is at this time. We apologize for your
inconvenience, and
your understanding is appreciated. We hope to be back on the
right track in
the very near future.
First Article From Outdoor Update.com 5/08/07
It’s sad to see a homeboy
manufacturing company thinking about
moving and it’s especially true when they manufacture good,
fun boats, but that’s what’s happening to Action Craft of
Cape Coral, Florida.
A family business, production and distribution has stopped.
Action Craft is working on selling the existing facility in
Florida, and planning the move of Action Craft to a new
location. Action Craft is still working on the details and
doesn't yet have a date, or a location to announce.
Action Craft makes some fun Flats Boats. I’ve gone
fishing on an Action Craft out of Horseshoe Beach, Florida
where many locals get their definition of shallow water. The platform and the ease of maneuverability of the
boat made for a fun day.
As a note, customer service is still open or you can
reach Action Craft at
www.actioncraft.com (new windows, doesn't allow
back up)
Steve Jones
5/08/07 |
